Terms & Conditions

  • The Marlborough Flyer steam train service is organised by Pounamu Tourism Group Limited (PTG) in partnership with Steam Incorporated. PTG is a New Zealand owned and registered company. All transactions are completed in New Zealand dollars.
  • Passengers travel at their own risk. Neither PTG and nor any of its partners, Steam Incorporated, KiwiRail, Federation of Rail Organisations of NZ, bus companies and venue owners accept responsibility for loss, damage, cost or injury to passengers and their belongings.
  • PTG is not liable to a passenger or any other person:
    • for any consequences arising from any variation or delay in the time of arrival or departure from any station or stop of any vehicle;
    • for any loss or damage as a result of a cancellation or any variation of the time of arrival or departure from any station or stop of any vehicle;
    • for damage to any property of a passenger; or
    • for the death of any passenger or other person or for injury, harm, disease or damage to health, whether physical, mental or otherwise (including mental or nervous shock or distress) suffered by a passenger or any other person.
  • PTG is not liable for any loss, damage or delay caused by or arising from an event beyond the control of PTG, including any act of God, inevitable accident, riot, civil commotion, strike, lock-out, stoppage or restraint of labour, regardless of the cause and whether partial or general.
  • PTG accept no responsibility for variations to any arrival or departure. However, every attempt will be made to keep passengers fully informed of any alterations to the schedule.
  • All passengers must arrive within a reasonable time before the scheduled time for departure of the train.
  • Departure of the train will not be delayed because of the late arrival of passengers.
  • PTG does not guarantee the availability of any seat or any specific area within a carriage to any passenger.
  • PTG reserve the right to substitute motive power or rolling stock if operational needs require it.
  • Ticket prices are subject to change.
  • Each booking carries a non-refundable booking fee of $10 (except in the event that the trip does not run or is over-booked).
  • No refunds will be given in the event of breakdown or delay after joining the train.
  • Tickets are not transferable. In the event of cancellation by intending passengers, refunds will be made only if a clear 7 working days’ notice is given before the trip runs. Each cancellation will incur a $10 administration fee.
  • In the event of cancellation by PTG, the organisers reserve the right to offer vouchers to the same value for future rail excursions as an alternative to refund.
  • Children under the age of 14 years, must travel with a responsible adult.
  • Passengers must:
    • ride only in areas of the train designated by PTG.
    • be in possession of a ticket;
    • act in a safe and responsible manner;
    • observe all instructions from PTG’s staff;
    • follow all signs and obey all notices;
  • Passengers may not:
    • smoke on board the train;
    • consume alcohol other than is sold on the train;
    • use emergency equipment or emergency exits except in an emergency;
    • behave in a disruptive manner;
    • cause to damage any property of PTG or its partners.
  • PTG or Steam Incorporated may refuse to carry a passenger if the passenger poses a risk to other passengers (intoxicated, under the influence of drugs or carrying a weapon).
  • For safety reasons, all passengers must comply with any notice or instruction given by PTG, Steam Incorporated and its representatives regarding passenger conduct or during the operation service or entry into a controlled area.
  • For security reasons, luggage and other personal items must be attended by passengers at all times. Unattended property may be removed by PTG without notice.
  • No pets or other animals (other than guide dogs) may be transported on the train.