Answers to some frequently asked questions.
When and where do we check-in?
Check-in is recommended 20-minutes prior departure at either Picton Railway Station or Blenheim Railway Station platforms (depending on where you are booked to depart from).
How do I get to Picton Railway Station from my cruise ship?
There is a complimentary shuttle from the cruise ship to the Picton information centre (i-Site) and Picton Railway Station is literally across the road (only 20 metres) from the shuttle drop-off point.
Is the Steam Train accessible?
The train station platforms at both Blenheim and Picton are accessible i.e. there is a ramp for wheel chair access and the platform is covered. There are carriage hosts who can assist those who need help to step up (only one step) onto the train carriage. Only collapsible wheelchairs can be transported on the Steam Train. The carriage itself is not accessible by wheel chair as standard wheelchairs cannot fit in the aisle (the carriages were built in early 1900’s).
What type of carriages are there?
The carriages are refurbished heritage carriages built approximately 100 years ago in the same period as the locomotive.
What is the seating arrangement?
Most seats are configured in a 2 x 2 arrangement. That is two seats on either side of a central aisle. Apart from the end bulkhead seats the remainder are reversible to either face the direction of travel or to face other travellers in your group.
Are seats on the train reserved?
At check-in, you will receive a train ticket with the reserved seat numbers for your journey.
Is there food available on the train?
You are more than welcome to bring your own snacks and non-alcoholic beverages on the train during your steam train excursion.
Can I bring my own beverages on the train?
It is not permitted to bring your own alcohol on board the train for consumption during the journey. You may bring your own non-alcoholic beverages onto the train.
Are there toilets on the train?
Yes, there is a toilet on most of the carriages.
Are there Gift Vouchers available for purchase?
Yes, there are Gift Vouchers available (vouchers can be date specific or non-date specific). Please email email@example.com more for details on Gift Vouchers.
Can I move about the train?
Yes, passengers are welcome to move from car to car. However, care must be exercised when moving between cars, no bare feet and children must be accompanied by an adult. Standing on the gangways between carriages is not allowed. Restrictions on moving about the train while passing through tunnels may apply.
What is there to do in Blenheim?
The sunny town of Blenheim is ideal for those who want to explore the local wine and food culture. In and around Blenheim, you will find a pleasing selection of cafes, restaurants, bars, shops, artisan food outlets, parks, golf courses and many other activities. Located at the newly renovated 1906 heritage building, Blenheim Railway Station, is “The Wine Station” which is a show piece for Marlborough wine and artisan food products. A unique concept where visitors can sample from a selection of 80 premium Marlborough wines, in one centrally located venue.
Can I smoke on board?
Smoking is not permitted on the train. This restriction applies to all areas of the train including outside on the open end balconies.
Is the trip suitable for children?
As long as children are accompanied by a responsible adult, children are welcome on board. Children 3yrs and under travel for free provided they are sitting on an adult’s lap and not occupying a seat.
Where can I book?
Train tickets can be purchased:
- Click here to book a ticket now;
- Tickets may be purchased via your travel agent or local iSite;
- Online booking app on our Facebook page.
I would like to travel to Kaikoura by train, when will this be possible?
The rail route to Kaikoura will be re-opened once the extensive earthquake-damage to the line has been repaired. Please let us know that you are interested and we can keep you posted on developments.
Can I bring my bags on the train?
Providing your baggage is under 25kg then we will transport it free of charge. If it is over 25kg then extra fees may apply.