Answers to some frequently asked questions.
When and where do we check-in?
Check-in is at least 20-minutes prior departure at either Picton Railway Station or Blenheim Railway Station platforms (depending on where you are booked to depart from).
Is the Steam Train accessible?
Due to the heritage nature of our carriages, we unfortunately do not have the ability to accommodate fixed wheelchairs or electric wheelchairs or electric scooters, however we can accommodate collapsible zimmer frames and walkers (and they must be fully collapsible). Passengers using collapsible zimmer frames, or walkers, should have the ability to board the train, unaided.
What type of carriages are there?
The carriages are refurbished heritage carriages built approximately 100 years ago in the same period as the locomotive.
What is the seating arrangement?
Most seats are configured in a 2 x 2 arrangement. That is two seats on either side of a central aisle. Apart from the end bulkhead seats the remainder are reversible to either face the direction of travel or to face other travellers in your group.
Are seats on the train reserved?
At check-in, you will receive a train ticket with the reserved seat numbers for your journey.
Is there food available on the train?
You are more than welcome to bring your own snacks and non-alcoholic beverages on the train during your steam train excursion.
Can I bring my own beverages on the train?
It is not permitted to bring your own alcohol on board the train for consumption during the journey. You may bring your own non-alcoholic beverages onto the train.
Are there toilets on the train?
Yes, there is a toilet on most of the carriages.
Are there Gift Vouchers available for purchase?
Yes, there are Gift Vouchers available (vouchers can be date specific or non-date specific). Please email firstname.lastname@example.org more for details on Gift Vouchers.
Can I move about the train?
Yes, passengers are welcome to move from car to car. However, care must be exercised when moving between cars, no bare feet and children must be accompanied by an adult. Passengers wearing sandals (or any shoes that are not properly enclosed) will not be permitted on the viewing balconies of the train. Standing on the gangways between carriages is not allowed. Restrictions on moving about the train while passing through tunnels may apply.
Can I smoke on board?
Smoking or vaping is not strictly not permitted on the train. This restriction applies to all areas of the train including outside on the open end balconies.
Is the trip suitable for children?
As long as children are accompanied by a responsible adult, children are welcome on board. Children 2yrs and under travel for free provided they are sitting on an adult’s lap and not occupying a seat.
How do I get to Picton Railway Station from my cruise ship?
There is a complimentary shuttle from the cruise ship to the Picton information centre (i-Site) and Picton Railway Station is literally across the road (only 20 metres) from the shuttle drop-off point.
Can I bring my bags on the train?
Providing your baggage is under 25kg then we will transport it free of charge. If it is over 25kg then extra fees may apply.