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Terms and Conditions

These terms and conditions apply to The Marlborough Flyer train tour.

The Marlborough Flyer Train Tour is organised by Pounamu Tourism Group Limited (PTG) in partnership with Steam Incorporated. PTG is a New Zealand owned and registered company. All transactions are completed in New Zealand dollars.

PTG accept no responsibility for variations to any arrival or departure. However, every attempt will be made to keep passengers fully informed of any alterations to the schedule.

Ticket cancellation

  • 7+ days notice will be 100% refunded.
  • 48+ hours notice will be 50% refunded.
  • Less than 48 hours — no refund.

In the event that Pounamu Tourism Group cancels the tour, a 100% refund will apply.

If the train is operating for a cruise ship, and the cruise ship cannot enter port and cancels its visit, then you will be refunded in full.

No refunds shall be made for any unused portion of the tour itinerary once the tour has commenced. No refunds will be given in the event of breakdown or delay after joining the train.

Before you travel

All passengers must arrive within a reasonable time before the scheduled time for departure of the train. Departure of the train will not be delayed because of the late arrival of passengers.

PTG does not guarantee the availability of any seat or any specific area within a carriage to any passenger.

PTG reserve the right to substitute motive power or rolling stock if operational needs require it.

Passengers must

  • Ride only in areas of the train designated by PTG.
  • Wear suitable footwear. Passengers wearing sandals, or any shoes that are not enclosed, will not be permitted on the viewing balconies of the train.
  • Act in a safe and responsible manner.
  • Observe all instructions from PTG’s staff.
  • Follow all signs and obey all notices.

Passengers may not

  • Smoke or vape on board the train.
  • Consume alcohol other than that sold on the train.
  • Use emergency equipment or emergency exits except in an emergency.
  • Behave in a disruptive manner.
  • Cause damage to any property of PTG or its partners.

PTG or Steam Incorporated may refuse to carry a passenger if the passenger poses a risk to other passengers, including where a passenger is intoxicated, under the influence of drugs, or carrying a weapon.

For safety reasons, all passengers must comply with any notice or instruction given by PTG, Steam Incorporated and its representatives regarding passenger conduct, or during the operation of the service or entry into a controlled area.

Liability

Passengers travel at their own risk. Neither PTG nor any of its partners — Steam Incorporated, KiwiRail, Federation of Rail Organisations of NZ, bus companies and venue owners — accept responsibility for loss, damage, cost or injury to passengers and their belongings.

PTG is not liable to a passenger or any other person:

  • For any consequences arising from any variation or delay in the time of arrival or departure from any station or stop of any vehicle.
  • For any loss or damage as a result of a cancellation or any variation of the time of arrival or departure from any station or stop of any vehicle.
  • For damage to any property of a passenger.
  • For the death of any passenger or other person, or for injury, harm, disease or damage to health, whether physical, mental or otherwise (including mental or nervous shock or distress), suffered by a passenger or any other person.

PTG is not liable for any loss, damage or delay caused by or arising from an event beyond the control of PTG, including any act of God, inevitable accident, riot, civil commotion, strike, lock-out, stoppage or restraint of labour, regardless of the cause and whether partial or general.